Request a Return Authorization (RA) - Matthews Marking Systems

To facilitate tracking and expedite your order, items are assigned a Return Material Authorization Tracking number after completing this form. To readily identify your package, please display this RMA Tracking number on the shipping label, and include it on all corresponding documentation.

Primary Contact:

First Name*

Last Name*

Email*

Enter Email

Confirm Email

Phone No*

Add CC Email(s) Email CC field has invalid characters or Email addresses. Must be separated by commas only.

Separate mulitple emails with a ",". For example john_smith@example.com, sheila.e@example.com

Bill To Information:

Customer No.

If known. If purchased from a distributor, please contact the distributor to expedite this repair.

Company*

Address*

Street Address 1

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Country

Ship To Information:

Same As Bill To

Address*

Street Address 1

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Country

Broker Information:

If you are shipping outside of the United States, you must provide a shipping broker.

Provide a Shipping Broker for Me ($75 fee)

I have a shipping broker

Brokerage Info*

Brokerage Account#

Brokerage Name

Brokerage Phone

Street Address 1

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Country

Do not use this form to return any type of ink or cleaner, except cartridges

Matthews Marking Systems provides a flat rate repair for Ink-Jet Printheads and Ink Systems. We will refurbish your equipment and get it back into service with you as quickly as possible. All this work including parts and labor is covered by one low, flat rate! The anticipated lead time is two weeks from receipt of equipment. A valid purchase order or credit card is required.

Please use the pictures associated with our equipment to help identify your repair.

Ink-Jet Printhead Repair:

To proceed with your Ink-Jet Printhead repair, Click Here (Expand or Collapse).

7V Standard Head (both 14mm and 28mm)

Quantity Price Each: $787.5
Unit #1 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

16V Standard Head (both 32mm and 64mm)

Quantity Price Each: $945
Unit #1 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Single Valve

Quantity Price Each: $420
Unit #1 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

7V 8000/8000+ Printhead

Quantity Price Each: $630
Unit #1 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #9 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #10 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #11 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #12 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #13 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #14 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #15 Price: $630
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

16 V8000/8000+ Printhead

Quantity Price Each: $945
Unit #1 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #9 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #10 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #11 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #12 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #13 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #14 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #15 Price: $945
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

32 V8000/8000+ Printhead

Quantity Price Each: $1050
Unit #1 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #9 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #10 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #11 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #12 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #13 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #14 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #15 Price: $1050
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

T-Series T-100 or T-100S

Quantity Price Each: $1837.5
Unit #1 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

T-50E or T-100 E or T-100SE

E or enhanced printers have longer throw distance, can print at higher speeds, and generally require less maintenance.

Quantity Price Each: $1837.5
Unit #1 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

L-1

Quantity Price Each: $420
Unit #1 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $420
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

L-12

Quantity Price Each: $525
Unit #1 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

L-25

Quantity Price Each: $787.5
Unit #1 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

L-50

Quantity Price Each: $1260
Unit #1 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Ink Systems Repair:

To proceed with your Ink Systems repair, Click Here (Expand or Collapse).

ABIS-Active Bulk Ink System

Quantity Price Each: $525
Unit #1 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

ACIS

Quantity Price Each: $787.5
Unit #1 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $787.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Flowjet

Quantity Price Each: $1260
Unit #1 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1260
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Large Capacity Ink System

Quantity Price Each: $1097.25
Unit #1 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1097.25
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

LP Ink Supply

Quantity Price Each: $367.5
Unit #1 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

HP Ink Supply

Quantity Price Each: $367.5
Unit #1 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $367.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Controller Repairs:

To proceed with your Controller repairs, Click Here (Expand or Collapse).

IN WARRANTY (within 1 year of ship date)
- Matthews will replace the controller and all of the installed licenses free of charge as long as there is no physical damage to the controller. In the case of physical damage, Matthews' customers will need to purchase a new controller and the licenses will then be transferred to it free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
- If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Email the P.O. to MMS-insidesales.com. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back, provided there is no physical damage.
OUT OF WARRANTY
- If there are no licenses on your controller, you will need to purchase a new controller. We do not need the failed unit sent back as we do not repair controllers. Email your PO to MMS-insidesales.com.
- If licenses have been installed on the controller, complete the information on this form to obtain an RMA No. Send the unit back and email your PO to MMS-insidesales.com. After we receive the failed unit back, all licenses from the failed unit will be transferred to the new one prior to shipment. Only a new controller will be billed, and Matthews will transfer your licenses free of charge. We will need the original Machine ID and serial no. The Machine ID is on the back of the controller.
- If immediate replacement is needed, please provide a new purchase order for the controller and all required licenses. Obtain an RMA# and send the unit back. Matthews will credit your account after we receive the defective controller back. Email your P.O. to MMS-insidesales.com.

SX32

Quantity Price Each: $1837.5
Unit #1 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1837.5
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Viajet L-Link

Quantity Price Each: $525
Unit #1 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

Viajet V-Link

Quantity Price Each: $525
Unit #1 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $525
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

I-Mark VX32

Quantity Price Each: $1750
Unit #1 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #7 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #8 Price: $1750
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.

V-84i

Quantity Price Each: $2100
Unit #1 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #2 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #3 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #4 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #5 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No
  
  Original Purchase Order*
- Additional Product Description
- Model No.
Unit #6 Price: $2100
- Reason for Return*
  Please be specific
- Serial No.*
- Warranty*
  Yes Do not know No

Primary Contact:

Bill To Information:

Ship To Information:

Broker Information:

Do not use this form to return any type of ink or cleaner, except cartridges

Ink-Jet Printhead Repair:

7V Standard Head (both 14mm and 28mm)

Unit #1 Price: $787.5

Unit #2 Price: $787.5

Unit #3 Price: $787.5

Unit #4 Price: $787.5

Unit #5 Price: $787.5

Unit #6 Price: $787.5

Unit #7 Price: $787.5

Unit #8 Price: $787.5

16V Standard Head (both 32mm and 64mm)

Unit #1 Price: $945

Unit #2 Price: $945

Unit #3 Price: $945

Unit #4 Price: $945

Unit #5 Price: $945

Unit #6 Price: $945

Unit #7 Price: $945

Unit #8 Price: $945

Single Valve

Unit #1 Price: $420

Unit #2 Price: $420

Unit #3 Price: $420

Unit #4 Price: $420

Unit #5 Price: $420

Unit #6 Price: $420

Unit #7 Price: $420

Unit #8 Price: $420

7V 8000/8000+ Printhead

Unit #1 Price: $630

Unit #2 Price: $630

Unit #3 Price: $630

Unit #4 Price: $630

Unit #5 Price: $630

Unit #6 Price: $630

Unit #7 Price: $630

Unit #8 Price: $630

Unit #9 Price: $630

Unit #10 Price: $630

Unit #11 Price: $630

Unit #12 Price: $630

Unit #13 Price: $630

Unit #14 Price: $630

Unit #15 Price: $630

16 V8000/8000+ Printhead

Unit #1 Price: $945

Unit #2 Price: $945

Unit #3 Price: $945

Unit #4 Price: $945

Unit #5 Price: $945

Unit #6 Price: $945

Unit #7 Price: $945

Unit #8 Price: $945

Unit #9 Price: $945

Unit #10 Price: $945

Unit #11 Price: $945

Unit #12 Price: $945

Unit #13 Price: $945

Unit #14 Price: $945

Unit #15 Price: $945

32 V8000/8000+ Printhead

Unit #1 Price: $1050

Unit #2 Price: $1050

Unit #3 Price: $1050

Unit #4 Price: $1050

Unit #5 Price: $1050

Unit #6 Price: $1050

Unit #7 Price: $1050

Unit #8 Price: $1050

Unit #9 Price: $1050

Unit #10 Price: $1050

Unit #11 Price: $1050

Unit #12 Price: $1050

Unit #13 Price: $1050

Unit #14 Price: $1050