Matthews’ Response to COVID-19
As a committed supplier and partner, Matthews is taking a number of steps to ensure our continuity of service to you:
Our ability to supply equipment, repair parts and ink remains minimally impacted at this time. We are actively monitoring our supply chain and have been working to ensure that our stock levels are reinforced to minimize potential interruptions. Our production sites have measures in place to reduce risk of illness and continue manufacturing as a supplier to life-sustaining businesses.
Service and Support
To support our customers as best as possible while on-site visits are limited, Matthews is offering online remote service options, and enhanced repair and equipment loan services to maximize equipment uptime. Our customer service and technical support teams remain fully staffed and available to assist via our regular channels:
Customer Service: MMS-InsideSales@matw.com
Technical Support: MMS-TechSupport@matw.com
+49 8052 95 11 0
Customer Service: firstname.lastname@example.org
Technical Support: email@example.com
+46 31 3387900
Customer Service: firstname.lastname@example.org
Technical Support: email@example.com
As this situation evolves, we are committed to communicating any changes that might affect your ability to keep your production running. Check here for further updates.